Luna Wellness Collective (a business name of The Wellness Mill Pty Ltd, ABN 83 623 992 192) is a naturopathic clinic on the Sunshine Coast, Queensland. We see clients in clinic and online, and run education programs including the ADHD Health Hub and our 8-week Program.
We provide health services, so we're bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, whatever our size (OAIC). This policy explains what personal information we collect, why, who we share it with and how you can access or correct it.
It covers:
Contact us about privacy: hello@lunawellnessco.com.au · (07) 5641 4190 · 4a Stevens St, Yandina QLD 4560
We only collect what we need to look after you, run our programs and keep in touch if you've asked us to.
Contact details: your name, email, phone, address and date of birth.
Health information: your health history, symptoms, medications and supplements, pregnancy status, pathology and test results (including genetic and gut testing if you choose to do them), consultation notes, and your answers to health questionnaires and quizzes. Health information is sensitive information under the Privacy Act. We only collect it with your consent, and only when it's reasonably necessary for the service you've asked for.
Account and payment details: logins for our programs and payment records. Card details are handled by our payment provider — we don't store them.
Website and email information: basic technical details like browser, pages visited and whether you opened our emails, through cookies and similar tools.
We collect most of it directly from you: when you book, fill in intake forms, attend a consult, complete a quiz, join the Hub or Program, message us or sign up for a download. With your consent, we may also receive information from other health professionals or pathology labs involved in your care.
You can deal with us under a pseudonym for general enquiries. For consultations, programs and the quiz we need your real name and email, because we can't safely give personalised health support to someone we can't identify.
If you're booking for a child, a parent or guardian gives consent on their behalf.
We use your information to:
We don't sell your personal information, and we don't use your health information for anything unrelated to your care or program without asking you first.
The quiz asks about your medications, pregnancy status, symptoms, cycle and menopause stage, and your mood and wellbeing. We use your answers to:
The quiz is educational and isn't a diagnosis or a replacement for medical care. If you're in immediate danger, call 000.
When a quiz answer needs follow-up, our team gets a short internal alert with your name, email and the general reason (for example "GP check"). The alert doesn't include your symptoms or answers — those stay in our secure database, which only authorised team members can log in to see.
We share your information only when we need to, and only as much as is needed:
The service providers we use are:
Some of these providers store data outside Australia, including the United States, Sweden and India. We choose providers with strong security and take reasonable steps to make sure they protect your information in line with the Australian Privacy Principles. By using our services, you consent to your information being stored with these providers. If you'd rather not, talk to us — there may be other ways we can work with you.
We'll only send you newsletters or offers if you've signed up or agreed to hear from us. Every marketing email has an unsubscribe link, and you can opt out any time. We never use your health information or quiz answers for advertising, and we never share it with advertisers.
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including:
No system is completely secure. If a data breach is likely to cause you serious harm, we'll let you and the Office of the Australian Information Commissioner (OAIC) know, as the Notifiable Data Breaches scheme requires.
We keep clinical records for 7 years after your last contact with us. Quiz answers are health information we use to support you, so we keep them for the same 7 years. When we no longer need information, we securely delete or de-identify it.
You can ask to see the personal information we hold about you, or ask us to correct it if it's wrong or out of date. Email hello@lunawellnessco.com.au. We'll respond within 30 days. We may need to confirm who you are first. We won't charge you to make a request, though we may charge a reasonable fee for copying large records — we'll tell you first. In rare cases the law lets us refuse access, and if so we'll explain why in writing.
If you're worried about how we've handled your information, contact us first at hello@lunawellnessco.com.au. We'll acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you're not happy with our response, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.
We may update this policy as our services or the law change. We'll post the new version here with its date. If we make a significant change to how we use your health information, we'll let you know before it applies to you.
Last updated: 24 September 2026
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